Token Management System
Our goal for this project was to develop a full-fledged automated software with an admin panel for our clients where they can manage their patients efficiently. Moreover, this token management system, also known as a queue management system could help to generate, manage token. This software going to manage crowds/queues efficiently by issuing tokens in the clinic, chamber, or any customer-facing businesses and departments. It will reduce wait times for patients/customers and makes service smooth. Also to make the digital user experience and customer support match the outstanding service delivered, and increase the visibility of BookUrDoc Brand.
The first thing we created was a was patient registration form where an admin can enter new patients and the entry will get stored in a database. It was followed by some rigorous meetings between Bookurdoc Co-Founder, Mr. Soumitra Biswas and Ujudebug executives to work on the idea, and was finally agreed upon to start building the software. Then a token generation system had to be created where with just a click a button admin can send patients to their respective chambers. This token generation system had to be implemented for multiple screens and multiple chambers, all working independently of each other. The token number generated had to be shown on a screen where a patient can see their token number, doctor name, and go to the chamber accordingly for treatment. The admin can decide which screen to show for which chamber. All these had to be done without refreshing any page.
User Interface & User Experience:
For the UI we created a beautiful custom layout for our clients. Since this application was for medical usage, we purposefully made the application to have just two primary colors, which are white and blue, since these two colors are calming for the human eye. We created this UI with simplicity in mind where even admins with no prior technical knowledge can easily navigate menus and enter patient details without much hassle. This UI also had large fonts for the patient’s token screen where they can see their token number even from a distance.
One of the main challenges we faced in this project was the token generation system. Since there were multiple token screens we had to build them independent of each other. We had to write complex queries to make the system work without any errors or misreadings. All these were done using AJAX since the system had to work without reloading the page.
Also, we had to implement CURD(Create Update Read Delete) operations in the patient’s entry in such a way that an admin can delete a patient entry only after a day has passed since the patient’s details were entered.
We also took care of the security aspect of this project so that people with malicious intent can’t access any of the data or compromise our system in any way.
Outcome and Result:
The end result was a beautiful and efficient admin panel which was satisfactory to our clients. With this software in place the workflow, our client was greatly improved and streamlined. They can eliminate the chaos from the clinic or chamber and more focus on customer service and other aspects. Now they can manage patients with just the click of a button. Since Customer Support and Service was the foremost concern for Bookurdoc, we developed an automated SMS notification platform, implemented directly within the software, for prompt notifications and feedback for every action that the users take on the software, be it payments or other queries. The SMS platform was also fully automated to keep users notified with their service terminations and provide a hassle-free experience for the users.